FAQs
General
1. How can I make an order on “Wigme” for the first time?Firstly, you could log onto our website i.e. www.wigme.com, and start adding products to your cart right away based on the variety of choices that we offer or you could just click on the WhatsApp icon present on the top right of our webpage that leads to our sales team who will help you with any product information that you need and can also place orders providing the necessary details.
3. Is there a minimum order for delivery service?
There is no minimum order, even if it’s a flashlight or a refrigerator you choose we deliver.
4. How can I get a receipt for my purchase?
The customer receives an invoice inside his/her parcel when it is delivered. A digital copy of each invoice is registered in our secured & encrypted database, you can access them at any time using your Wigme account.
5. Can I place my order from another city?
Yes, as long as your delivery address is within our serviced area.
7. Can I refuse products upon delivery?
You could always approach our cordial customer service team and tell them the reasons why you do not want to accept the order.
8. Is there a maximum order?
You’re Welcome as there is no limit for your enjoyment, you can order as many products you want and there is no limit for the amount..
9. How Can I send you Feedback?
We would love to hear your feedback, you can contact us through any of our channels such as WhatsApp,Email, Phone, Social media.
10. Do you have a return policy?
Please contact our customer service team to know about our return policy or you could go to the Warranty & Returns policy section on our website.
11. How can I see product reviews?
Search for your desired item and click on it then scroll down till you see the customer reviews column below product specifications
12. Do you have gift vouchers?
No, there are no gift vouchers as if for now but do check our promos as we offer attractive discounts.
13. Do you offer any value-added services for your items?
Yes, extended warranty, free service T&C applicable.
14. Is it safe to receive orders during this time?
We follow all safety protocols to ensure the health and safety of our customers as well as our associates. We will continue to deliver only where it is safe to do so.
Order Related
1. I have an issue with a delivered product, what should I do?
We have a Free 14 Day Exchanges and Returns policy please contact us within the 14 days of receiving your order if you wish to receive a refund or exchange.
2. How can I make changes to my order after I have placed it?
You can make whatever changes you like to your cart as long as the order is still not placed.
3. When and how can I cancel my order?
Please contact our friendly customer service team and they will help you.
4. What if the delivered product is incorrect or damaged?
In this unlikely situation, please inform us within 24 hours of receiving the product you can call us at 800-433727 or any other telephone numbers listed on our website and they’ll assist you in the best possible way.
5. What happens if a product I ordered is out of stock?
The out-of-stock item will be canceled and you will be given a refund.
6. I forgot something, how do I add a product to my order?
You can edit your order as long as the order has not been placed or you will have to place a new order.
7. Do you deliver substitutes in case the item is not available?
No, your order will be canceled and you will be given a refund.
8. How do I report a problem with my order?
Kindly contact our customer service team and they’ll help you in the best way possible
9. What if there are changes in the prices of the item once the orders are placed?
The customer will be informed and will have the possibility to cancel the order.
10. Where can I see the status of my order?
We will notify you through your email and you can track the status of your orders by logging onto your Wigme account under “My orders”.
Payment
1. What are the different types of payments that you accept?
You can use your Debit/Credit cards along with your registered account details. We also accept cash on delivery on certain items. Also, we have an installment facility offered by Spotii.
2. Can I pay later after purchase?
If you spend over 200 AED then you are eligible to pay by installments offered by Spotii.
3.How to add a card to my account?
Once you have chosen the products and reached checkout you will be asked to fill in the card details and there will be a checkbox asking “save the card for future use” if u click on that option your card will be added automatically.
4. Do you accept PayPal?
No, currently we accept payments only through your cards saved in the account.
5. What happens if my payment was deducted twice?
There is no need to worry please contact our customer service team and they’ll help you out.
6. What is payment on hold?
Sometimes the customer's payment will be put on hold due to some security reasons or not verified by the payment portal. Please contact our customer service team if your payment is still not processed.
7. When do you deduct the payment?
Once your order has been submitted successfully then the payment is taken.
8. What should I do when it says “Your payment has been blocked”?
There could be several reasons for this, it's better to check with your issuing bank and resolve the issue. As we don’t have any control over such issues.
Return & Refund
1. How to return an item that has a defect but has a warranty?
Go to the “www.wigme.com’ Section (you will need to sign in).
Click on ‘My Returns’.
Find the order that contains the item you want to return.
Select the item you wish to return.
Select the return reason from the drop-down menu.
Place the product in a secure package.
Wait for our courier to contact you for collection.
For faults under warranty, we will follow the procedure as laid down by the manufacturer’s warranty. In many cases, products will be sent away for diagnosis and repair once received by us.
Click on ‘My Returns’.
Find the order that contains the item you want to return.
Select the item you wish to return.
Select the return reason from the drop-down menu.
Place the product in a secure package.
Wait for our courier to contact you for collection.
For faults under warranty, we will follow the procedure as laid down by the manufacturer’s warranty. In many cases, products will be sent away for diagnosis and repair once received by us.
2. Are all the items returnable?
No, the items which can be returned will have a returnable tag and within 7 days.
3. How can I return a product that was already damaged at the time of delivery?
Please contact our customer service team at the earliest and they will find a suitable solution
4. How long would it take to get a refund?
Usually, it takes around 3-5 business days.
5. Is it possible to change the return pick-up address?
If you haven’t submitted the request already then you can change the address saved in your account and then seek a return.
6. What should I do if I have a problem with my ordered item?
Kindly contact our customer service team as they will assist you in the best way possible.
7. What if I find the product has been used before?
All the products on our website are brand new and authentic and in such an unlikely situation we would want you to approach our customer service team at the earliest.
8. What is the warranty policy at Wigme?
It changes based on the different items that we offer, it's usually mentioned along with the product details or you contact our customer service team for any further details.
Shipping & Delivery
1. How to cancel my order?
You can request order cancellation by contacting our cordial customer service team.
2. Will I be able to track my order?
Yes, you can track the status of your order by getting in touch with our customer service team.
3. What is the shipping fee for large or bulky items?
Shipping is free.
4. Which all countries do you ship to?
We deliver all over UAE & we have separate websites for Kuwait, Bahrain as well. Shipping to more countries coming soon so stay tuned!
5. What is your Customer Care no?
You can call us at +97148129701
6. Will I be receiving any confirmation calls after placing an order?
Yes, we will be contacting your registered mobile number.
7. Which carrier service do you use to deliver orders?
We have our delivery service & a few third-party courier services as well.
8. What do multiple shipments mean?
It means that your orders will be coming in as separate packages and not a single one.
9. Will I be charged each time for shipping as well as COD fees in case of multiple shipments?
No, you’re shipment and COD fees are applicable only when you order and not on individual shipment of each order.
10. How to know the estimated time of delivery of each item?
It will be mentioned under the Product title.
Account-Related
1. How to create a Wigme Account?
It's easy, all you have to do is click on the Login / Signup option located on the top right of our webpage. We will be needing your Contact number, email address, and the password. You’re Done, Welcome to the Wigme Family.
2. Is it possible to create multiple accounts?
Since your accounts are created using your mobile number you can only have one account for a particular number.
3. How to change the password?
We don’t have a password system as we use OTP as a password.
4. What is OTP?
OTP is a one-time password that is generated randomly so that you can authenticate your mobile device or number which also acts as the password for your Wigme account.
5. Will the billing address be the same as the shipping address always or can it be different?
You can change the billing address if you like.
6. How to edit an address?
You can change the address by going to my account option from our website.
7. What do I do if I have trouble logging in?
We are ready to help you please contact our customer service team via call or you can also drop in a mail our technical team at Wigme will come up with the best possible solution.
8. How to view the saved Addresses?
It will be shown under my address column of your Wigme account.
9. I no longer want to receive newsletters from you, what should I do?
You could unsubscribe from our newsletters by clicking on the “Unsubscribe” option mentioned at the bottom of your email.
10. Can I log in using my google account details for the Wigme account?
Currently, our accounts are registered using your mobile number but do check with us later.